At Bojangles, we believe that building a popular breakfast franchise starts with serving one-of-a-kind food. Today’s customers are often looking for an option that can satisfy their cravings, no matter what part of the day they visit. Quick-service restaurants (QSRs) are well-positioned to earn the loyalty of these customers through well-crafted meals, strong customer service, and built-in convenience for consumers. Bojangles aims to do this with our scratch-made biscuits and hearty breakfast meals that our passionate fan base can’t wait to start their day with!
Entrepreneurs who choose to franchise could find the path to achieving this helped by the brand they partner with. They can rely on the proven systems designed by experienced QSR professionals rather than creating every aspect of the business from scratch. Many brands also have pre-existing customer bases that their new franchisees can rely on for support.
If you’re searching for a QSR franchise capable of exceeding customer expectations in all areas, Bojangles might be right for you! Bojangles trains each franchise owner to maintain a high standard at their QSR locations. This includes how the team at each Bojangles restaurant:
- Prepares and serves our hand-crafted food
- Interacts with customers
- Matches customer expectations of efficiency
Recent studies show a well-rounded breakfast franchise has plenty of opportunities to win over customers. Bojangles is a firm believer in this, and our chicken and breakfast menu is just part of the reason why customers appreciate our QSR offering!
What Customers Look For
At Bojangles, our hand-breaded chicken and scratch-made biscuits are evidence of the quality we generate from our locations. We also maintain a firm commitment to our shared values with customers. These include serving freshly prepared food without the use of microwaves to satisfy customer hunger without compromising our ideals.
Earning customers’ trust involves more than making tasty food. To win over customers, Bojangles franchisees are enabled to go beyond to improve operations and enhance the customer experience by offering:
Exceptional Customer Service
Positive customer service can leave a lasting impression on consumers. Customers value friendly, attentive staff who go the extra mile to ensure an enjoyable QSR experience. From a warm greeting to addressing special requests, excellent service enhances customer satisfaction and encourages repeat visits. Our focus here has allowed many Bojangles restaurants to earn a great customer reputation for our Southern hospitality.
Efficient Ordering and Payment Processes
Customers appreciate efficiency in the ordering and payment processes, whether the order is made in person or online. Our extensive training in this area and other assets helps franchisees:
- Streamline the experience
- Improve order-capturing accuracy
- Reduce wait times
- And offer other benefits!
More Favorable Ordering Options
Providing customization options allows customers to personalize their orders according to their preferences. This can involve the food items they order or the way they receive their meal. Bojangles franchises can partner with third-party delivery services to help save costs and handle the process in a reliable way.
Fast and Accurate Service
QSRs are known for their quick service, but ensuring speed doesn’t compromise order accuracy is equally important. Customers often require both efficiency and accuracy in their dining experience. Bojangles franchisees receive training and support to help them provide streamlined service without sacrificing the quality we are known for.
Consistency Across All Our Chicken Franchise Locations
Consistency in quality, service, and overall experience across all QSR locations is crucial. Customers may be less likely to visit one location if they had a negative experience at another under the same brand. The Bojangles team works with our experienced operators to keep things flowing as smoothly as possible and maintain consistently positive reviews.
At Bojangles, we strive to improve on all these aspects to win over consumers in each area we operate in. With our delicious and authentic Southern food, strong customer service, and commitment to convenience, the Bojangles team is excited to find the right franchise operators to expand into new territories with!
Curious about what else makes a Bojangles Chicken franchise opportunity so strong? Get in touch with us today, and we can discuss our potential fit together!